Refund policy

Returns and exchanges

You can request a return or exchange within 10 days of receiving your order.

How to start a return or exchange

Email admin@topchant.cn or use our contact form within the 10-day window.
Include your order number, the item concerned, the delivery date, the reason for your request and whether you would prefer a return or an exchange. For a damaged, defective or incorrect item, include a description and any helpful photos.
Our team will review your request and provide the next steps, including return shipping instructions. Please contact us before sending an item back.

Please use the return address supplied by our support team. Our company address is not automatically the return destination for every order.

Return shipping costs

Customers are responsible for return shipping costs. Please arrange and pay for return shipping after receiving our return instructions. Keep your shipment tracking details.

Refunds

After we receive and check the returned item, we will contact you about the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Exchanges

Tell us which size or item you would like instead. Our team will confirm availability and the next steps before you send the item back.

1-year warranty

VamsLuna products include a 1-year warranty. For warranty support, email us with your order number, product details and a description of the issue. Include helpful photos or a video if available. We will review the issue and explain the next steps.

The 10-day return and exchange window is separate from the 1-year warranty.