Help Center

Find answers about shopping with VamsLuna, delivery, returns and product support. Need a hand? Contact our team or email admin@topchant.cn.

Shopping with VamsLuna

Which product lines do you offer?

Our three product lines are EMS Fitness, Red Light Therapy and Compression Therapy. Visit our catalog for products currently available. Lines marked “Coming soon” are not yet available to order.

How do I choose a product or size?

Check the individual product page for available options, sizing, specifications and included accessories. For help choosing, contact us with the product name and your question. Follow the instructions provided with your specific model.

Shipping and delivery

Where do you ship?

We currently ship within the United States. All US orders include free shipping, with no minimum order value.

How long does delivery take?

Estimated delivery is 4–8 days. This is an estimate, not a guaranteed arrival date. See our shipping policy for details.

How can I check my order or tracking?

Use the order status link in your order confirmation email. When tracking is available, follow the shipment link in your shipping update. If an update is missing or delivery needs attention, send us your order number through our contact form.

Orders and payment

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you need. We will check the order's status and confirm what is possible. Changes may no longer be possible after an order has been shipped.

Which payment methods can I use?

Prices are shown in US dollars (USD). The available payment methods and the final order total are displayed at checkout before you place an order.

What if my payment does not go through?

Check your billing information and any message shown at checkout. If necessary, contact your payment provider. If you are unsure whether an order was placed, check for an order confirmation before trying again or contact us for help. Never send card numbers, security codes or passwords through our contact form or email.

Returns and exchanges

What is the return window?

You can request a return or exchange within 10 days of receiving your order. Contact us within this window with your order number, item, delivery date and reason for the request. Our team will provide the next steps and return address.

Who pays return shipping?

Customers are responsible for return shipping costs. Please contact us before shipping a return and keep your shipment tracking details. Our company address is not automatically the return destination. Read our return and refund policy for the full process.

What if an item arrives damaged or incorrect?

Contact us with your order number, a description of the issue and any helpful photos. We will review the details and explain the next steps.

1-year warranty

How do I request warranty support?

VamsLuna products include a 1-year warranty. Email us or choose “Warranty support” on our contact form. Include your order number, product details and a description of the issue, with helpful photos or video if available. We will review the issue and guide you through the next steps. The warranty is separate from the 10-day return and exchange window.